Refund policy

By placing an order with Modeflo, you agree to the terms outlined below. These policies are designed to help you understand our return and refund process for orders within the United States.

A. 30-DAY RETURN POLICY

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item must be in its original condition, unused, unworn, with all original tags attached, and in its original packaging.

B. RETURN PROCESS

To start a return, please contact us at support@modeflo.store.

If your return request is approved, we will provide you with a return shipping label (if applicable) along with instructions on how to return your package.

Please note that returns sent without prior authorization will not be accepted.

C. DAMAGED OR INCORRECT PRODUCTS

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and resolve it as quickly as possible.

To begin the return or replacement process, simply reach out to us via email.

Delivery times for replacement or exchanged products may vary depending on your location.

D. EXCHANGES

We only offer exchanges for items that are damaged, defective, incorrect, or received in the wrong size.

For exchange requests, please contact us at support@modeflo.store.

E. RESTOCKING FEE

We do not charge any restocking fees for approved returns.

F. REFUNDS

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account after approval, depending on your payment provider.

The maximum estimated refund processing time is 7 business days.

G. NO REFUND FOR UNUSED DISCOUNTS

Refunds cannot be provided for discounts or promotional offers that were not applied during checkout.

Discounts must be used at the time of purchase, as retroactive price adjustments cannot be made. We recommend reviewing all available promotions before completing your order.

If you have any questions or concerns, please contact our customer support team at support@modeflo.store.

Thank you for choosing Modeflo. We truly appreciate your business and look forward to serving you.

Contact Us

For prompt assistance, please contact our customer support team:

Address: 743 45th St, Brooklyn, New York 11220, United States

Phone: +1 438 798-5664

Email: support@modeflo.store