FAQ
Welcome to the Modeflo FAQ section. We’ve answered some of the most common questions to help make your shopping experience easy, transparent, and stress-free.
Where is Modeflo located?
Modeflo operates from the United States.
Business Address:
743 45th St, Brooklyn, New York 11220, United States
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States. No minimum purchase is required.
How long does delivery take?
Orders are typically processed within 1–2 business days (Monday through Friday).
After processing, standard shipping usually takes 5–7 business days.
Estimated Total Delivery Time:
- Processing: 1–2 business days
- Shipping: 5–7 business days
Estimated delivery timeframe: 6–9 business days
Please note that delivery times may vary during holidays, peak seasons, or due to carrier delays.
Will I receive an order confirmation email?
Yes. Once your order is successfully placed, you will receive an order confirmation email containing your purchase details.
If you do not receive a confirmation email, please check your spam or junk folder or contact our support team.
Do you provide order tracking?
Yes. After your order has been shipped, we will send you a shipping confirmation email with tracking information.
Tracking updates generally become available within 24–48 hours after shipment.
What is your Return & Refund Policy?
We offer a customer-friendly return policy for eligible items.
You can find complete details regarding:
- Return eligibility
- Return timelines
- Refund processing
- Exchange conditions
in our Return & Refund Policy available on the website.
How do I request a return?
To start a return request, please contact our customer support team at:
Email: support@modeflo.store
Please include:
- Your order number
- The reason for the return
- Photos (if the item is damaged or incorrect)
Our team will guide you through the return process.
Are there any non-returnable items?
Some products marked as Final Sale or Non-Returnable may not qualify for returns or exchanges.
Any return restrictions will be clearly stated on the product page before purchase.
Customer Support
For any questions, our support team is ready to assist:
Address: 743 45th St, Brooklyn, New York 11220, United States
Phone: +1 438 798-5664
Email: support@modeflo.store
We are committed to providing prompt and friendly support to make your shopping experience smooth and enjoyable.